pawaPay incident

Performance degradation affecting South Sudan MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on October 16, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 4h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 04:22 PM UTC
Resolved
Oct 16, 2026, 09:11 PM UTC
Duration
4h 49m
Detected by Pingoru
Oct 16, 2026, 04:22 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Oct 16, 2026, 04:22 PM UTC

    We are experiencing an outage of the South Sudan MTN services. We are investigating the issue.

  2. investigating Oct 16, 2026, 07:35 PM UTC

    We are still experiencing an outage in our MTN South Sudan deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  3. monitoring Oct 16, 2026, 08:23 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Oct 16, 2026, 09:11 PM UTC

    The incident has been resolved. We apologise for the inconvenience.