pawaPay incident

Performance degradation affecting Zambia MTN services

Major Resolved View vendor source →

pawaPay experienced a major incident on August 12, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 09:50 AM UTC
Resolved
Aug 12, 2026, 02:38 PM UTC
Duration
4h 48m
Detected by Pingoru
Aug 12, 2026, 09:50 AM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. identified Aug 12, 2026, 09:50 AM UTC

    We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.

  2. monitoring Aug 12, 2026, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 12, 2026, 02:38 PM UTC

    This incident has been resolved.