pawaPay incident

Performance degradation affecting Airtel OpenAPI services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on July 31, 2026 affecting Airtel :: Web Deposit and Airtel :: Web Deposit and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 01:00 PM UTC
Resolved
Jul 31, 2026, 03:10 PM UTC
Duration
2h 10m
Detected by Pingoru
Jul 31, 2026, 01:00 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: PayoutAirtel :: PayoutAirtel :: Betting :: Web DepositAirtel :: Payout

Update timeline

  1. identified Jul 31, 2026, 01:00 PM UTC

    We have identified instability in Airtel services in the following market(s): DRC, Congo B, Gabon, Kenya, Malawi, Rwanda, Tanzania, Uganda and Zambia. We have escalated this to the MMO for resolution.

  2. monitoring Jul 31, 2026, 02:24 PM UTC

    We are seeing improvements in success rates across the affected services and will continue monitoring the incident.

  3. resolved Jul 31, 2026, 03:10 PM UTC

    The incident has been resolved. We apologise for the inconvenience.