pawaPay incident

Performance degradation affecting Uganda MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on July 23, 2026 affecting MTN :: Web Deposit and MTN :: USSD Deposit and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 08:09 AM UTC
Resolved
Jul 23, 2026, 09:15 AM UTC
Duration
1h 5m
Detected by Pingoru
Jul 23, 2026, 08:09 AM UTC

Affected components

MTN :: Web DepositMTN :: USSD DepositMTN :: Payout

Update timeline

  1. identified Jul 23, 2026, 08:09 AM UTC

    We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.

  2. monitoring Jul 23, 2026, 08:29 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jul 23, 2026, 09:15 AM UTC

    This incident has been resolved.