pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 28, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 14h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 11:06 AM UTC
Resolved
Apr 29, 2026, 01:19 AM UTC
Duration
14h 13m
Detected by Pingoru
Apr 28, 2026, 11:06 AM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating Apr 28, 2026, 11:06 AM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. investigating Apr 28, 2026, 01:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 28, 2026, 11:37 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Apr 29, 2026, 01:19 AM UTC

    The incident has been resolved. We apologise for the inconvenience.