pawaPay incident
Performance degradation affecting Tanzania Vodacom services
pawaPay experienced a major incident on July 2, 2026 affecting Vodacom :: Web Deposit and Vodacom :: USSD Deposit and 1 more component, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 06:03 PM UTC
We are experiencing degraded performance in the Tanzania Vodacom services. We are investigating the issue.
- identified Jul 02, 2026, 06:52 PM UTC
We are experiencing an outage in our Vodacom Tanzania deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- identified Jul 02, 2026, 07:48 PM UTC
This is a quick update to inform you that we are still experiencing instabilities in our Vodacom Tanzania deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jul 02, 2026, 08:10 PM UTC
We are now experiencing an outage in our Vodacom Tanzania deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- identified Jul 02, 2026, 08:26 PM UTC
This is a quick update to inform you that we are still experiencing instabilities in our Vodacom Tanzania deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Jul 02, 2026, 09:14 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jul 02, 2026, 11:16 PM UTC
The incident has been resolved. We apologise for the inconvenience.