pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on June 24, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 07:38 AM UTC
Resolved
Jun 24, 2026, 10:09 AM UTC
Duration
2h 31m
Detected by Pingoru
Jun 24, 2026, 07:38 AM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. identified Jun 24, 2026, 07:38 AM UTC

    We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.

  2. monitoring Jun 24, 2026, 08:35 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jun 24, 2026, 10:09 AM UTC

    This incident has been resolved.