pawaPay incident

Performance degradation affecting Malawi Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 25, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2026, 10:50 PM UTC
Resolved
Apr 26, 2026, 04:52 AM UTC
Duration
6h 1m
Detected by Pingoru
Apr 25, 2026, 10:50 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified Apr 25, 2026, 10:50 PM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Apr 25, 2026, 11:55 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified Apr 26, 2026, 12:05 AM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  4. monitoring Apr 26, 2026, 01:20 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. identified Apr 26, 2026, 01:57 AM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  6. monitoring Apr 26, 2026, 04:06 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  7. resolved Apr 26, 2026, 04:52 AM UTC

    This incident has been resolved.