pawaPay incident

Performance degradation affecting Uganda Airtel services

Major Resolved View vendor source →
Started
Apr 25, 2026, 02:55 PM UTC
Resolved
Apr 25, 2026, 03:17 PM UTC
Duration
21m
Detected by Pingoru
Apr 25, 2026, 02:55 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Apr 25, 2026, 02:55 PM UTC

    We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Apr 25, 2026, 03:11 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 25, 2026, 03:17 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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