pawaPay incident
Performance degradation affecting Ghana Telecel services
pawaPay experienced a major incident on June 12, 2026 affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more component, lasting 16h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2026, 07:43 PM UTC
We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.
- identified Jun 13, 2026, 03:51 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Ghana Telecel deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jun 13, 2026, 07:04 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Ghana Telecel deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Jun 13, 2026, 11:06 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 13, 2026, 11:07 AM UTC
A fix has been deployed by Ghana Telecel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jun 13, 2026, 12:06 PM UTC
This incident has been resolved.