pawaPay incident

Performance degradation affecting Zambia MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 19, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2026, 08:37 PM UTC
Resolved
Apr 20, 2026, 03:01 AM UTC
Duration
6h 23m
Detected by Pingoru
Apr 19, 2026, 08:37 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Apr 19, 2026, 08:37 PM UTC

    We are experiencing an outage in the Zambia MTN services. We are investigating the issue.

  2. monitoring Apr 20, 2026, 01:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 20, 2026, 03:01 AM UTC

    The incident has been resolved. We apologise for the inconvenience.