pawaPay incident

Performance degradation affecting DRC Orange services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 31, 2026 affecting Orange :: Web Deposit and Orange :: Payout, lasting 19h 3m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2026, 12:35 PM UTC
Resolved
Jun 01, 2026, 07:38 AM UTC
Duration
19h 3m
Detected by Pingoru
May 31, 2026, 12:35 PM UTC

Affected components

Orange :: Web DepositOrange :: Payout

Update timeline

  1. investigating May 31, 2026, 12:35 PM UTC

    We are experiencing an outage of the DRC Orange services. We are investigating the issue.

  2. monitoring May 31, 2026, 12:43 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. investigating May 31, 2026, 02:18 PM UTC

    We are experiencing degraded performance in the DRC Orange services. We are investigating the issue.

  4. monitoring Jun 01, 2026, 06:13 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Jun 01, 2026, 07:38 AM UTC

    The incident has been resolved. We apologise for the inconvenience.