pawaPay incident

Performance degradation affecting Zambia Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 24, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 12:47 AM UTC
Resolved
Apr 24, 2026, 03:14 AM UTC
Duration
2h 27m
Detected by Pingoru
Apr 24, 2026, 12:47 AM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Apr 24, 2026, 12:47 AM UTC

    We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  2. monitoring Apr 24, 2026, 02:18 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 24, 2026, 03:14 AM UTC

    The incident has been resolved. We apologise for the inconvenience.