pawaPay incident

Performance degradation affecting Burkina Faso Moov services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on April 23, 2026 affecting Moov :: Web Deposit and Moov :: Payout, lasting 4d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 09:43 AM UTC
Resolved
Apr 28, 2026, 09:14 AM UTC
Duration
4d 23h
Detected by Pingoru
Apr 23, 2026, 09:43 AM UTC

Affected components

Moov :: Web DepositMoov :: Payout

Update timeline

  1. investigating Apr 23, 2026, 09:43 AM UTC

    We are experiencing degraded performance in the Burkina Faso Moov services. We are investigating the issue.

  2. identified Apr 24, 2026, 11:53 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Burkina Faso Moov payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. identified Apr 25, 2026, 09:33 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Burkina Faso Moov payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  4. identified Apr 26, 2026, 09:25 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Burkina Faso Moov payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  5. resolved Apr 28, 2026, 09:14 AM UTC

    This incident has been resolved.