pawaPay incident

Performance degradation affecting Uganda MTN services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on April 16, 2026 affecting MTN :: Web Deposit, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 08:37 PM UTC
Resolved
Apr 16, 2026, 10:47 PM UTC
Duration
2h 9m
Detected by Pingoru
Apr 16, 2026, 08:37 PM UTC

Affected components

MTN :: Web Deposit

Update timeline

  1. investigating Apr 16, 2026, 08:37 PM UTC

    We are experiencing degraded performance in the Uganda MTN services. We are investigating the issue.

  2. monitoring Apr 16, 2026, 10:11 PM UTC

    A fix has been deployed by Uganda MTN. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 16, 2026, 10:47 PM UTC

    The incident has been resolved. We apologise for the inconvenience.