pawaPay incident
Performance degradation affecting Nigeria Monnify services
pawaPay experienced a minor incident on April 16, 2026 affecting Monnify :: Web Deposit and Monnify :: Payout, lasting 4h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 06:52 PM UTC
We are experiencing degraded performance in the Nigeria Monnify services. We are investigating the issue.
- monitoring Apr 16, 2026, 08:08 PM UTC
A fix has been deployed by Nigeria Monnify. We are seeing improvements in success rates and will continue monitoring the incident.
- identified Apr 16, 2026, 08:41 PM UTC
We are still experiencing degraded performance in our Nigeria Monnify payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Apr 16, 2026, 10:48 PM UTC
A fix has been deployed by Nigeria Monnify. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Apr 16, 2026, 11:39 PM UTC
The incident has been resolved. We apologise for the inconvenience.