pawaPay incident

Performance degradation affecting Tanzania Halotel services

Major Resolved View vendor source →

pawaPay experienced a major incident on April 18, 2026 affecting Halotel :: Web Deposit and Halotel :: USSD Deposit and 1 more component, lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2026, 04:52 PM UTC
Resolved
Apr 18, 2026, 09:01 PM UTC
Duration
4h 9m
Detected by Pingoru
Apr 18, 2026, 04:52 PM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD DepositHalotel :: Payout

Update timeline

  1. identified Apr 18, 2026, 04:52 PM UTC

    We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.

  2. identified Apr 18, 2026, 05:04 PM UTC

    We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.

  3. monitoring Apr 18, 2026, 07:08 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Apr 18, 2026, 09:01 PM UTC

    The incident has been resolved. We apologise for the inconvenience.