pawaPay incident

Performance degradation affecting Uganda MTN services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on May 11, 2026 affecting MTN :: Web Deposit and MTN :: USSD Deposit and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 07:04 AM UTC
Resolved
May 11, 2026, 09:01 AM UTC
Duration
1h 57m
Detected by Pingoru
May 11, 2026, 07:04 AM UTC

Affected components

MTN :: Web DepositMTN :: USSD DepositMTN :: Payout

Update timeline

  1. identified May 11, 2026, 07:04 AM UTC

    We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.

  2. monitoring May 11, 2026, 09:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 11, 2026, 09:01 AM UTC

    This incident has been resolved.