pawaPay incident
Performance degradation affecting Burkina Faso Orange services
pawaPay experienced a minor incident on April 19, 2026 affecting Orange :: Web Deposit, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 19, 2026, 11:39 AM UTC
We have identified instability in Burkina Faso Orange services. We have escalated this to the MMO for resolution.
- identified Apr 20, 2026, 12:11 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Orange Burkina Faso deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Apr 21, 2026, 12:31 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Orange Burkina Faso deposit gateway. Orange is aware and actively working to identify the root cause. We’ll keep you informed as we learn more
- monitoring Apr 21, 2026, 01:54 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Apr 21, 2026, 02:47 PM UTC
The incident has been resolved. We apologise for the inconvenience.