pawaPay incident

Performance degradation affecting payment reconciliation

Minor Resolved View vendor source →

pawaPay experienced a minor incident on May 7, 2026 affecting Payment reconciliation, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 04:49 PM UTC
Resolved
May 07, 2026, 07:22 PM UTC
Duration
2h 33m
Detected by Pingoru
May 07, 2026, 04:49 PM UTC

Affected components

Payment reconciliation

Update timeline

  1. identified May 07, 2026, 04:49 PM UTC

    Dear Customer! We are currently experiencing performance degradation in our payment reconciliation engine. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.

  2. monitoring May 07, 2026, 05:42 PM UTC

    We are pleased to inform you that our engineering team has deployed a fix and we are currently monitoring our systems for results. Thank you for your patience.

  3. resolved May 07, 2026, 07:22 PM UTC

    This incident has been resolved.