pawaPay incident

Performance degradation affecting Orange DRC services

Ongoing since 09:09 AM UTC, affecting Orange :: Web Deposit and Orange :: Payout.

identified Nov 05, 2026, 10:57 AM UTC

This is a quick update to inform you that we are still experiencing degraded performance in our Orange DRC payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Started
Nov 05, 2026, 09:09 AM UTC
Resolved
Ongoing
Duration
● 3h 33m
Detected by Pingoru
Nov 05, 2026, 09:09 AM UTC

Affected components

Orange :: Web DepositOrange :: Payout

Update timeline

  1. identified Nov 05, 2026, 09:09 AM UTC

    We have identified instability in DRC Orange services. We have escalated this to the MMO for resolution.

  2. identified Nov 05, 2026, 10:57 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Orange DRC payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

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