pawaPay incident
Performance degradation affecting Tanzania Airtel services
pawaPay experienced a critical incident on October 8, 2026 affecting Airtel :: USSD Deposit, lasting 19h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 01:12 PM UTC
We are experiencing an outage of the Tanzania Airtel services. We are investigating the issue.
- investigating Oct 08, 2026, 01:20 PM UTC
We are still experiencing degraded performance in our Airtel Tanzania USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- investigating Oct 08, 2026, 10:32 PM UTC
We are still experiencing degraded performance in our Airtel Tanzania USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Oct 09, 2026, 05:44 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 09, 2026, 08:34 AM UTC
The incident has been resolved. We apologise for the inconvenience.