pawaPay incident

Performance degradation affecting Malawi Airtel services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on October 3, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 16h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2026, 10:25 AM UTC
Resolved
Oct 04, 2026, 02:42 AM UTC
Duration
16h 16m
Detected by Pingoru
Oct 03, 2026, 10:25 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified Oct 03, 2026, 10:25 AM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  2. identified Oct 04, 2026, 12:25 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Airtel Malawi deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Oct 04, 2026, 01:06 AM UTC

    A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Oct 04, 2026, 02:42 AM UTC

    The incident has been resolved. We apologise for the inconvenience.