pawaPay incident

Performance degradation affecting Ghana AirtelTigo services

Major Resolved View vendor source →

pawaPay experienced a major incident on April 20, 2026 affecting AirtelTigo :: Web Deposit and AirtelTigo :: Payout, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 05:25 AM UTC
Resolved
Apr 20, 2026, 08:49 AM UTC
Duration
3h 24m
Detected by Pingoru
Apr 20, 2026, 05:25 AM UTC

Affected components

AirtelTigo :: Web DepositAirtelTigo :: Payout

Update timeline

  1. identified Apr 20, 2026, 05:25 AM UTC

    We have identified instability in Ghana AirtelTigo services. We have escalated this to the MMO for resolution.

  2. monitoring Apr 20, 2026, 07:50 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 20, 2026, 08:49 AM UTC

    The incident has been resolved. We apologise for the inconvenience.