pawaPay incident

Performance degradation affecting Tanzania Halotel services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on May 4, 2026 affecting Halotel :: Web Deposit and Halotel :: USSD Deposit and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 06:54 AM UTC
Resolved
May 04, 2026, 09:16 AM UTC
Duration
2h 21m
Detected by Pingoru
May 04, 2026, 06:54 AM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD DepositHalotel :: Payout

Update timeline

  1. identified May 04, 2026, 06:54 AM UTC

    We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.

  2. monitoring May 04, 2026, 07:28 AM UTC

    A fix has been deployed by Tanzania Halotel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 04, 2026, 09:16 AM UTC

    The incident has been resolved. We apologise for the inconvenience.