pawaPay incident

Performance degradation affecting Kenya OpenAPI services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on September 16, 2026 affecting Airtel :: Payout and Airtel :: Web Deposit, lasting 6h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 09:46 PM UTC
Resolved
Sep 17, 2026, 04:16 AM UTC
Duration
6h 29m
Detected by Pingoru
Sep 16, 2026, 09:46 PM UTC

Affected components

Airtel :: PayoutAirtel :: Web Deposit

Update timeline

  1. investigating Sep 16, 2026, 09:46 PM UTC

    We are experiencing an outage of the Kenya Open API services. We are investigating the issue.

  2. monitoring Sep 17, 2026, 03:17 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Sep 17, 2026, 04:16 AM UTC

    This incident has been resolved.