pawaPay incident

Performance degradation affecting Tanzania Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on September 9, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 06:20 PM UTC
Resolved
Sep 09, 2026, 07:54 PM UTC
Duration
1h 34m
Detected by Pingoru
Sep 09, 2026, 06:20 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Sep 09, 2026, 06:20 PM UTC

    We have identified instability in Tanzania Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Sep 09, 2026, 07:21 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Sep 09, 2026, 07:54 PM UTC

    The incident has been resolved. We apologise for the inconvenience.