pawaPay incident
Performance degradation affecting Uganda Airtel services
pawaPay experienced a critical incident on September 6, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 06, 2026, 10:55 AM UTC
We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.
- investigating Sep 06, 2026, 09:44 PM UTC
We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.
- identified Sep 06, 2026, 10:31 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Sep 07, 2026, 04:13 AM UTC
We are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- identified Sep 07, 2026, 06:34 AM UTC
This is a quick update to inform you that we are experiencing service instability in our Uganda Airtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Sep 07, 2026, 07:24 AM UTC
This is a quick update to inform you that we are experiencing service instability in our Uganda Airtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 07, 2026, 09:53 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 07, 2026, 12:02 PM UTC
This incident has been resolved.