pawaPay incident

Performance degradation affecting CIV MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on September 6, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 9h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2026, 12:53 AM UTC
Resolved
Sep 06, 2026, 10:42 AM UTC
Duration
9h 49m
Detected by Pingoru
Sep 06, 2026, 12:53 AM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Sep 06, 2026, 12:53 AM UTC

    We are experiencing an outage of the CIV MTN services. We are investigating the issue.

  2. identified Sep 06, 2026, 08:46 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in our CIV MTN deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Sep 06, 2026, 09:32 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Sep 06, 2026, 10:42 AM UTC

    This incident has been resolved.