pawaPay incident

Performance degradation affecting Uganda Airtel services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on September 5, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 22h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2026, 09:53 AM UTC
Resolved
Sep 06, 2026, 08:47 AM UTC
Duration
22h 53m
Detected by Pingoru
Sep 05, 2026, 09:53 AM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Sep 05, 2026, 09:53 AM UTC

    We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.

  2. investigating Sep 05, 2026, 09:58 PM UTC

    We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.

  3. investigating Sep 05, 2026, 11:10 PM UTC

    We are seeing improvements in success rates in Web Deposit and Payout gateways.

  4. monitoring Sep 06, 2026, 06:38 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Sep 06, 2026, 08:47 AM UTC

    The incident has been resolved. We apologise for the inconvenience.