Paubox experienced a minor incident on May 17, 2023 affecting Inbound Security, lasting 6h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Security
Update timeline
- investigating May 17, 2023, 02:37 PM UTC
We are currently experiencing delays with inbound delivery. Our engineering team is investigating the issue.
- investigating May 17, 2023, 03:50 PM UTC
We are continuing to investigate the issue. More details to follow.
- identified May 17, 2023, 04:42 PM UTC
Engineering has identified a bottleneck with our inbound security stack and has temporarily disabled the problematic component.
- monitoring May 17, 2023, 07:32 PM UTC
Mail queues have returned to normal levels. We are no longer observing significant delays. We will continue to monitor.
- resolved May 17, 2023, 08:40 PM UTC
Mail delays, including mail caught in the queue, have cleared up and all systems are operational.