Paubox experienced a minor incident on July 5, 2023 affecting Paubox Marketing, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 05, 2023, 04:08 PM UTC
Paubox engineering team has identified an misconfiguration on the Paubox Marketing backend and are working to resolve.
- identified Jul 05, 2023, 05:49 PM UTC
The engineering team has confirmed that the issue is limited only to the Paubox Marketing API endpoints as documented at https://docs.paubox.com. Paubox Dashboard users are not affected by this problem. If you are attempting to access the dashboard and are having difficulty, you should log out, clear cache, and retry. A hotfix for the Paubox Marketing API is currently being tested.
- monitoring Jul 05, 2023, 07:26 PM UTC
The hotfix has been deployed, Paubox engineering confirms it's working as expected. The team will continue to monitor for the next few hours.
- resolved Jul 06, 2023, 04:47 PM UTC
This incident has been resolved.