Paubox experienced a minor incident on August 14, 2023 affecting Outbound Security and Inbound Security, lasting 12h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2023, 02:23 PM UTC
We are investigating inbound mail delays.
- investigating Aug 14, 2023, 03:37 PM UTC
We are continuing to investigate this issue.
- investigating Aug 14, 2023, 04:07 PM UTC
Confirming mail delays are affecting our outbound servers. We are continuing to investigate.
- investigating Aug 14, 2023, 05:23 PM UTC
We are continuing to investigate the cause of inbound and outbound mail delays. Customers have reported receiving bounce backs and 404 errors. We'll share information on redelivery once we identify the root of the problem.
- identified Aug 14, 2023, 07:55 PM UTC
We've discovered a networking problem with our infrastructure provider (AWS) and have taken the necessary steps to address it.
- identified Aug 14, 2023, 11:05 PM UTC
During today's event contents of received / delivered mail may have been lost between the hours of ~8am and 12pm ET. We recommend resending and/or requesting contacts resend mail from this time period.
- monitoring Aug 14, 2023, 11:08 PM UTC
While mail servers are operational, the queue is still unspooling and inbound mail flow is still impacted. We'll continue to monitor.
- resolved Aug 15, 2023, 03:05 AM UTC
This incident has been resolved.