Paubox incident

Customers unable to access admin panel

Minor Resolved View vendor source →

Paubox experienced a minor incident on August 15, 2023 affecting Paubox Dashboard, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2023, 02:22 PM UTC
Resolved
Aug 15, 2023, 08:03 PM UTC
Duration
5h 41m
Detected by Pingoru
Aug 15, 2023, 02:22 PM UTC

Affected components

Paubox Dashboard

Update timeline

  1. investigating Aug 15, 2023, 02:22 PM UTC

    You may be receiving multiple MFA codes - we are investigating this.

  2. identified Aug 15, 2023, 02:58 PM UTC

    Access has been restored for most users - you may receive 2 working 2fa codes as an iPhone user. Please contact support if you are still unable to access your dashboard.

  3. resolved Aug 15, 2023, 08:03 PM UTC

    We discovered and resolved an underlying problem with anEC2 instance used to host our database servers. All users are able to access the admin panel as expected.