Paubox incident

Inbound mail delays for some customers

Minor Resolved View vendor source →

Paubox experienced a minor incident on August 18, 2023 affecting Inbound Security, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2023, 04:59 PM UTC
Resolved
Aug 18, 2023, 08:40 PM UTC
Duration
3h 40m
Detected by Pingoru
Aug 18, 2023, 04:59 PM UTC

Affected components

Inbound Security

Update timeline

  1. investigating Aug 18, 2023, 04:59 PM UTC

    Engineering is monitoring ~20 inbound mail delays for some customers. We're expecting the queue will clear within the next hour.

  2. monitoring Aug 18, 2023, 07:02 PM UTC

    Delay has been reduced to ~30 seconds. We'll continue to monitor.

  3. resolved Aug 18, 2023, 08:40 PM UTC

    Mail is flowing as expected and all systems are operational.