Paubox incident

Issues receiving 2fa codes to log into Paubox dashboard

Paubox experienced a notice incident on August 28, 2024 affecting Paubox Dashboard, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started: Aug 28, 2024, 04:09 PM UTC
Resolved: Aug 30, 2024, 06:07 PM UTC
Duration: 2d 1h
Detected by Pingoru: Aug 28, 2024, 04:09 PM UTC

Affected components

Paubox Dashboard

Update timeline

monitoring Aug 28, 2024, 04:09 PM UTC

As of 8.27.24, some customers reported issues receiving 2fa codes needed to log into their dashboards; we confirmed our provider is experiencing intermittent outages. We'll continue to track the issue and update support tickets once service has been restored.
monitoring Aug 28, 2024, 10:16 PM UTC

Provider reports US based issues are resolved - there may still be carrier specific complications. We will share another update when we hear these have been corrected.
resolved Aug 30, 2024, 06:07 PM UTC

We have been informed carrier issues are resolved, all users should be able to authenticate log in successfully.