Paubox incident

Certificate issue impacting: Hosted Mail & Secure Message Center access; some sending via SMTP & Google Workspace

Notice Resolved View vendor source →

Paubox experienced a notice incident on September 13, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 07:19 PM UTC
Resolved
Sep 05, 2024, 09:00 PM UTC
Duration
—
Detected by Pingoru
Sep 13, 2024, 07:19 PM UTC

Update timeline

  1. resolved Sep 13, 2024, 07:19 PM UTC

    This certificate issue prevented access to Paubox Hosted Mail inboxes, and Paubox’s Secure Message Center (recipients viewing messages delivered via secure link). In addition, this prevented some organizations from sending email: API customers sending via SMTP Server Solution, and Email Suite customers using Google Workspace with MTA-STS enabled / requiring signed certificates. The issue was resolved Sept 5 at 7:45pm PT.