ParentSquare experienced a major incident on October 2, 2025 affecting Smart Sites, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Smart Sites
Update timeline
- investigating Oct 02, 2025, 07:57 PM UTC
We are investigating reports that admins are unable to edit their Smart Sites component pages and the navigation is unavailable. We will provide an update shortly.
- identified Oct 02, 2025, 07:58 PM UTC
We have identified the cause of the issue and are implementing a fix.
- monitoring Oct 02, 2025, 08:09 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Oct 02, 2025, 08:17 PM UTC
We confirmed that the issue has been resolved.