Paramount Commerce Outage History

Started Oct 09, 2026, 04:37 PM UTC· resolved Oct 09, 2026, 06:20 PM UTC

1. investigating Oct 09, 2026, 04:37 PM UTC

   Please be advised that Interac is currently experiencing a full service disruption, affecting transaction processing across Interac services, including both Deposits and Withdrawal transaction flows. We appreciate your patience and understanding during this time. Our team has pinpointed the issue to Interac's system and is working in close communication with our banking partners and Interac to resolve this as quickly as possible. We are actively monitoring the situation and will provide you with an update as soon as we have more information.

2. monitoring Oct 09, 2026, 04:55 PM UTC

   Please be advised that Interac services are showing signs of recovery, and we are continuing to closely monitor transaction processing. Some transactions may still experience delays while services stabilize. We will provide further updates as more information becomes available. Thank you for your patience and understanding.

3. resolved Oct 09, 2026, 06:20 PM UTC

   Please be advised that Interac services have been fully restored since 12:46 ET, and we are observing normal transaction flows. All affected services appear to be operating as expected. Thank you for your patience and understanding.

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Started Jun 12, 2026, 05:44 PM UTC· resolved Jun 12, 2026, 07:41 PM UTC

1. investigating Jun 12, 2026, 05:44 PM UTC

   We would like to inform you that we are currently observing an increase in the number of transactions remaining in a pending status. Our initial investigation indicates that the issue is related to an intermittent communication disruption between the processing bank and the Interac network, which is impacting the timely completion of some transactions. As a result, certain transactions may take longer than usual to receive a final status update. Our technical and operations teams are actively working with our banking and network partners to investigate the root cause and restore normal processing as quickly as possible. At this time, we recommend monitoring pending transactions and avoiding any manual intervention unless specifically advised by our team. We will continue to provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience and understanding while we work to resolve the issue.

2. monitoring Jun 12, 2026, 06:14 PM UTC

   We are pleased to confirm that transaction processing has returned to normal and has remained stable since 01:47 ET. Our teams continue to monitor the environment closely, and no further issues have been observed. Thank you for your patience and understanding during this period.

3. resolved Jun 12, 2026, 07:41 PM UTC

   The incident affecting transaction processing has now been resolved. We have confirmed that services returned to normal operation and have remained stable since 01:47 ET

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Started May 28, 2026, 05:44 PM UTC· resolved May 29, 2026, 09:03 AM UTC

1. investigating May 28, 2026, 05:44 PM UTC

   We identified a technical issue causing intermittent failures for customers attempting to complete Interac e-Transfer® Request Money payments via TD Bank. The issue specifically occurs during the hand-off between the Interac Gateway and the banking institution's authorization portal. While the majority of our payment processing remains healthy, we have implemented a temporary configuration change to our payment flow to ensure customers can successfully complete their transactions through alternative selection methods. The impact is limited to the Interac e-Transfer® Request Money feature for customers using TD Bank. Internal analysis indicates that a subset of payment attempts involving this specific combination of service and institution failed to resolve correctly. Customers using other financial institutions are not affected by this issue.

2. identified May 28, 2026, 07:01 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified May 28, 2026, 07:04 PM UTC

   The root cause has been identified as an intermittent connectivity failure within the communication layer between the Interac Gateway and TD Bank's authorization systems. As this issue persists regardless of which banking partner is used to generate the transaction URL, the point of failure has been confirmed to be external to our immediate infrastructure. We are currently sharing telemetry data and relevant logs with our banking partners to support Interac in further investigating and pinpointing the exact source of the issue. We will continue to provide updates as more information becomes available. Thank you for your continued patience and support.

4. resolved May 29, 2026, 09:03 AM UTC

   This incident has been resolved.

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Started May 20, 2026, 01:17 PM UTC· resolved May 20, 2026, 11:00 PM UTC

1. investigating May 20, 2026, 01:17 PM UTC

   We are currently experiencing a minor service issue with Interac that is affecting deposits and withdrawals. We appreciate your patience and understanding during this time. Our team has pinpointed the issue to Interac's system and is working in close communication with our banking partners and Interac to resolve this as quickly as possible. We are actively monitoring the situation and will provide you with an update as soon as we have more information.

2. investigating May 20, 2026, 01:17 PM UTC

   We are continuing to investigate this issue.

3. identified May 20, 2026, 02:00 PM UTC

   We have observed that Interac’s systems has started to recover. Transactions initiated since 09:35 AM EST are completing successfully for both deposits and withdrawals. We are continuing to monitor activity closely and are actively working to resolve the backlog of pending transactions. Thank you for your continued patience during this time.

4. monitoring May 20, 2026, 08:21 PM UTC

   We are continuing to closely monitor the overall transaction volume and can confirm that authorization rates have remained stable since the recovery. We are actively working with our banking partners and Interac to resolve the backlog of pending transactions impacted during the service disruption window. Thank you for your continued patience and understanding during this time.

5. resolved May 20, 2026, 11:00 PM UTC

   We are pleased to confirm that the issue has been resolved as of 9:25 Eastern. We are continuing to closely monitor the overall transaction volume and can confirm that authorization rates have remained stable since the recovery. The Interac team is actively working to resolve the backlog of pending transactions impacted during the service disruption window, and these will be processed accordingly. Thank you for your continued patience and understanding during this time.

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Started Jan 16, 2026, 04:00 PM UTC· resolved Jan 16, 2026, 09:14 PM UTC

1. monitoring Jan 16, 2026, 04:00 PM UTC

   We have observed intermittent performance issues with one of our banking partners and are presently closely monitoring the situation. While successful deposits and withdrawals are being processed, there is a minor delay in obtaining the final transaction statuses. Our team is currently monitoring and will provide an update once performance is stable again. We appreciate your patience and understanding.

2. monitoring Jan 16, 2026, 05:02 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Jan 16, 2026, 05:05 PM UTC

   The intermittent performance issues have stabilized. While we are still awaiting full confirmation of a resolution, we have observed a significant period of stability and will continue to monitor proactively for any regressions. We will keep you updated as soon as we have further information.

4. monitoring Jan 16, 2026, 08:07 PM UTC

   The service has been operational since 10:50 AM EST, and the previously reported intermittent performance issues have stabilized. While we are still awaiting official confirmation before marking the incident as fully resolved, we have observed a sustained period of normal operation. Our teams continue to proactively monitor the service for any potential regressions. We will provide a further update as soon as final confirmation is received. Thank you for your patience and understanding.

5. resolved Jan 16, 2026, 09:14 PM UTC

   The issue has been fully resolved as of 10.50 EST and we have received confirmation from our partner bank. All systems are now 100% operational.

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Started Jun 12, 2025, 07:05 PM UTC· resolved Jun 12, 2025, 10:14 PM UTC

1. investigating Jun 12, 2025, 07:05 PM UTC

   We are investigating a service issue impacting a limited number of transactions. We've identified the root cause as a disruption with multiple cloud providers, and are treating this as a sev-1 incident. We understand this may be causing issues for a small number of our merchants, and we sincerely apologize for the disruption. Our team is working diligently to resolve the issue.

2. monitoring Jun 12, 2025, 09:03 PM UTC

   We can confirm that the impact has now been mitigated and we are actively monitoring the situation.

3. resolved Jun 12, 2025, 10:14 PM UTC

   This incident has been resolved. We are seeing normal flow as expected.

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