Paramount Commerce incident

Service disruption due to INTERAC Outage

Critical Resolved View vendor source →

Paramount Commerce experienced a critical incident on October 9, 2026 affecting INTERAC®, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 04:37 PM UTC
Resolved
Oct 09, 2026, 06:20 PM UTC
Duration
1h 42m
Detected by Pingoru
Oct 09, 2026, 04:37 PM UTC

Affected components

INTERAC®

Update timeline

  1. investigating Oct 09, 2026, 04:37 PM UTC

    Please be advised that Interac is currently experiencing a full service disruption, affecting transaction processing across Interac services, including both Deposits and Withdrawal transaction flows. We appreciate your patience and understanding during this time. Our team has pinpointed the issue to Interac's system and is working in close communication with our banking partners and Interac to resolve this as quickly as possible. We are actively monitoring the situation and will provide you with an update as soon as we have more information.

  2. monitoring Oct 09, 2026, 04:55 PM UTC

    Please be advised that Interac services are showing signs of recovery, and we are continuing to closely monitor transaction processing. Some transactions may still experience delays while services stabilize. We will provide further updates as more information becomes available. Thank you for your patience and understanding.

  3. resolved Oct 09, 2026, 06:20 PM UTC

    Please be advised that Interac services have been fully restored since 12:46 ET, and we are observing normal transaction flows. All affected services appear to be operating as expected. Thank you for your patience and understanding.