Paramount Commerce incident
Intermittent Issues affecting TD Canada Trust
Paramount Commerce is currently experiencing a minor incident affecting INTERAC®, which began 5 min ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 05:44 PM UTC
We identified a technical issue causing intermittent failures for customers attempting to complete Interac e-Transfer® Request Money payments via TD Bank. The issue specifically occurs during the hand-off between the Interac Gateway and the banking institution's authorization portal. While the majority of our payment processing remains healthy, we have implemented a temporary configuration change to our payment flow to ensure customers can successfully complete their transactions through alternative selection methods. The impact is limited to the Interac e-Transfer® Request Money feature for customers using TD Bank. Internal analysis indicates that a subset of payment attempts involving this specific combination of service and institution failed to resolve correctly. Customers using other financial institutions are not affected by this issue.