Paramount Commerce incident
Intermittent Performance - Jan 16 2026
Paramount Commerce experienced a minor incident on January 16, 2026 affecting INTERAC®, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 16, 2026, 04:00 PM UTC
We have observed intermittent performance issues with one of our banking partners and are presently closely monitoring the situation. While successful deposits and withdrawals are being processed, there is a minor delay in obtaining the final transaction statuses. Our team is currently monitoring and will provide an update once performance is stable again. We appreciate your patience and understanding.
- monitoring Jan 16, 2026, 05:02 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 16, 2026, 05:05 PM UTC
The intermittent performance issues have stabilized. While we are still awaiting full confirmation of a resolution, we have observed a significant period of stability and will continue to monitor proactively for any regressions. We will keep you updated as soon as we have further information.
- monitoring Jan 16, 2026, 08:07 PM UTC
The service has been operational since 10:50 AM EST, and the previously reported intermittent performance issues have stabilized. While we are still awaiting official confirmation before marking the incident as fully resolved, we have observed a sustained period of normal operation. Our teams continue to proactively monitor the service for any potential regressions. We will provide a further update as soon as final confirmation is received. Thank you for your patience and understanding.
- resolved Jan 16, 2026, 09:14 PM UTC
The issue has been fully resolved as of 10.50 EST and we have received confirmation from our partner bank. All systems are now 100% operational.