Paramount Commerce incident

Degraded Performance due to INTERAC Outage

Minor Ongoing View vendor source →

Paramount Commerce is currently experiencing a minor incident affecting INTERAC®, which began 8h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 01:17 PM UTC
Resolved
Ongoing
Duration
● 7h 49m
Detected by Pingoru
May 20, 2026, 01:17 PM UTC

Affected components

INTERAC®

Update timeline

  1. investigating May 20, 2026, 01:17 PM UTC

    We are currently experiencing a minor service issue with Interac that is affecting deposits and withdrawals. We appreciate your patience and understanding during this time. Our team has pinpointed the issue to Interac's system and is working in close communication with our banking partners and Interac to resolve this as quickly as possible. We are actively monitoring the situation and will provide you with an update as soon as we have more information.

  2. investigating May 20, 2026, 01:17 PM UTC

    We are continuing to investigate this issue.

  3. identified May 20, 2026, 02:00 PM UTC

    We have observed that Interac’s systems has started to recover. Transactions initiated since 09:35 AM EST are completing successfully for both deposits and withdrawals. We are continuing to monitor activity closely and are actively working to resolve the backlog of pending transactions. Thank you for your continued patience during this time.

  4. monitoring May 20, 2026, 08:21 PM UTC

    We are continuing to closely monitor the overall transaction volume and can confirm that authorization rates have remained stable since the recovery. We are actively working with our banking partners and Interac to resolve the backlog of pending transactions impacted during the service disruption window. Thank you for your continued patience and understanding during this time.