Paramount Commerce Outage History

Please be advised that Interac is currently experiencing a full service disruption, affecting transaction processing across Interac services, including both Deposits and Withdrawal transaction flows. We appreciate your patience and understanding during this time. Our team has pinpointed the issue to Interac's system and is working in close communication with our banking partners and Interac to resolve this as quickly as possible. We are actively monitoring the situation and will provide you with an update as soon as we have more information.

We would like to inform you that we are currently observing an increase in the number of transactions remaining in a pending status. Our initial investigation indicates that the issue is related to an intermittent communication disruption between the processing bank and the Interac network, which is impacting the timely completion of some transactions. As a result, certain transactions may take longer than usual to receive a final status update. Our technical and operations teams are actively working with our banking and network partners to investigate the root cause and restore normal processing as quickly as possible. At this time, we recommend monitoring pending transactions and avoiding any manual intervention unless specifically advised by our team. We will continue to provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience and understanding while we work to resolve the issue.

We identified a technical issue causing intermittent failures for customers attempting to complete Interac e-Transfer® Request Money payments via TD Bank. The issue specifically occurs during the hand-off between the Interac Gateway and the banking institution's authorization portal. While the majority of our payment processing remains healthy, we have implemented a temporary configuration change to our payment flow to ensure customers can successfully complete their transactions through alternative selection methods. The impact is limited to the Interac e-Transfer® Request Money feature for customers using TD Bank. Internal analysis indicates that a subset of payment attempts involving this specific combination of service and institution failed to resolve correctly. Customers using other financial institutions are not affected by this issue.

We are currently experiencing a minor service issue with Interac that is affecting deposits and withdrawals. We appreciate your patience and understanding during this time. Our team has pinpointed the issue to Interac's system and is working in close communication with our banking partners and Interac to resolve this as quickly as possible. We are actively monitoring the situation and will provide you with an update as soon as we have more information.

We are continuing to investigate this issue.

We are investigating a service issue impacting a limited number of transactions. We've identified the root cause as a disruption with multiple cloud providers, and are treating this as a sev-1 incident. We understand this may be causing issues for a small number of our merchants, and we sincerely apologize for the disruption. Our team is working diligently to resolve the issue.