Paramount Commerce Outage History

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Paramount Commerce had 5 outages in the last 2 years totaling 34h 21m of downtime — averaging 0.2 incidents per month.

There were 5 Paramount Commerce outages since June 13, 2024 totaling 34h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.paramountcommerce.com

Minor May 28, 2026

Intermittent Issues affecting TD Canada Trust

Detected by Pingoru
May 28, 2026, 05:44 PM UTC
Resolved
May 29, 2026, 09:03 AM UTC
Duration
15h 19m
Affected: INTERAC®
Timeline · 4 updates
  1. investigating May 28, 2026, 05:44 PM UTC

    We identified a technical issue causing intermittent failures for customers attempting to complete Interac e-Transfer® Request Money payments via TD Bank. The issue specifically occurs during the hand-off between the Interac Gateway and the banking institution's authorization portal. While the majority of our payment processing remains healthy, we have implemented a temporary configuration change to our payment flow to ensure customers can successfully complete their transactions through alternative selection methods. The impact is limited to the Interac e-Transfer® Request Money feature for customers using TD Bank. Internal analysis indicates that a subset of payment attempts involving this specific combination of service and institution failed to resolve correctly. Customers using other financial institutions are not affected by this issue.

  2. identified May 28, 2026, 07:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 28, 2026, 07:04 PM UTC

    The root cause has been identified as an intermittent connectivity failure within the communication layer between the Interac Gateway and TD Bank's authorization systems. As this issue persists regardless of which banking partner is used to generate the transaction URL, the point of failure has been confirmed to be external to our immediate infrastructure. We are currently sharing telemetry data and relevant logs with our banking partners to support Interac in further investigating and pinpointing the exact source of the issue. We will continue to provide updates as more information becomes available. Thank you for your continued patience and support.

  4. resolved May 29, 2026, 09:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2026

Degraded Performance due to INTERAC Outage

Detected by Pingoru
May 20, 2026, 01:17 PM UTC
Resolved
May 20, 2026, 11:00 PM UTC
Duration
9h 43m
Affected: INTERAC®
Timeline · 5 updates
  1. investigating May 20, 2026, 01:17 PM UTC

    We are currently experiencing a minor service issue with Interac that is affecting deposits and withdrawals. We appreciate your patience and understanding during this time. Our team has pinpointed the issue to Interac's system and is working in close communication with our banking partners and Interac to resolve this as quickly as possible. We are actively monitoring the situation and will provide you with an update as soon as we have more information.

  2. investigating May 20, 2026, 01:17 PM UTC

    We are continuing to investigate this issue.

  3. identified May 20, 2026, 02:00 PM UTC

    We have observed that Interac’s systems has started to recover. Transactions initiated since 09:35 AM EST are completing successfully for both deposits and withdrawals. We are continuing to monitor activity closely and are actively working to resolve the backlog of pending transactions. Thank you for your continued patience during this time.

  4. monitoring May 20, 2026, 08:21 PM UTC

    We are continuing to closely monitor the overall transaction volume and can confirm that authorization rates have remained stable since the recovery. We are actively working with our banking partners and Interac to resolve the backlog of pending transactions impacted during the service disruption window. Thank you for your continued patience and understanding during this time.

  5. resolved May 20, 2026, 11:00 PM UTC

    We are pleased to confirm that the issue has been resolved as of 9:25 Eastern. We are continuing to closely monitor the overall transaction volume and can confirm that authorization rates have remained stable since the recovery. The Interac team is actively working to resolve the backlog of pending transactions impacted during the service disruption window, and these will be processed accordingly. Thank you for your continued patience and understanding during this time.

Read the full incident report →

Minor January 16, 2026

Intermittent Performance - Jan 16 2026

Detected by Pingoru
Jan 16, 2026, 04:00 PM UTC
Resolved
Jan 16, 2026, 09:14 PM UTC
Duration
5h 14m
Affected: INTERAC®
Timeline · 5 updates
  1. monitoring Jan 16, 2026, 04:00 PM UTC

    We have observed intermittent performance issues with one of our banking partners and are presently closely monitoring the situation. While successful deposits and withdrawals are being processed, there is a minor delay in obtaining the final transaction statuses. Our team is currently monitoring and will provide an update once performance is stable again. We appreciate your patience and understanding.

  2. monitoring Jan 16, 2026, 05:02 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Jan 16, 2026, 05:05 PM UTC

    The intermittent performance issues have stabilized. While we are still awaiting full confirmation of a resolution, we have observed a significant period of stability and will continue to monitor proactively for any regressions. We will keep you updated as soon as we have further information.

  4. monitoring Jan 16, 2026, 08:07 PM UTC

    The service has been operational since 10:50 AM EST, and the previously reported intermittent performance issues have stabilized. While we are still awaiting official confirmation before marking the incident as fully resolved, we have observed a sustained period of normal operation. Our teams continue to proactively monitor the service for any potential regressions. We will provide a further update as soon as final confirmation is received. Thank you for your patience and understanding.

  5. resolved Jan 16, 2026, 09:14 PM UTC

    The issue has been fully resolved as of 10.50 EST and we have received confirmation from our partner bank. All systems are now 100% operational.

Read the full incident report →

Major June 12, 2025

Service Impact Degradation Notice

Detected by Pingoru
Jun 12, 2025, 07:05 PM UTC
Resolved
Jun 12, 2025, 10:14 PM UTC
Duration
3h 8m
Affected: INTERAC®
Timeline · 3 updates
  1. investigating Jun 12, 2025, 07:05 PM UTC

    We are investigating a service issue impacting a limited number of transactions. We've identified the root cause as a disruption with multiple cloud providers, and are treating this as a sev-1 incident. We understand this may be causing issues for a small number of our merchants, and we sincerely apologize for the disruption. Our team is working diligently to resolve the issue.

  2. monitoring Jun 12, 2025, 09:03 PM UTC

    We can confirm that the impact has now been mitigated and we are actively monitoring the situation.

  3. resolved Jun 12, 2025, 10:14 PM UTC

    This incident has been resolved. We are seeing normal flow as expected.

Read the full incident report →

Minor June 13, 2024

Intermittent Performance - Instadebit

Detected by Pingoru
Jun 13, 2024, 05:20 PM UTC
Resolved
Jun 13, 2024, 06:16 PM UTC
Duration
55m
Affected: INSTADEBIT
Timeline · 3 updates
  1. investigating Jun 13, 2024, 05:20 PM UTC

    We are currently experiencing intermittent processing issues with Instadebit. Some transactions are being rejected due to an IP error. Our team is actively working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your continued support. Sincerely, Paramount Support team

  2. monitoring Jun 13, 2024, 05:36 PM UTC

    We are pleased to inform that we have started to see transactions being processed successfully with no further errors so far. Our team is actively monitoring the situation to ensure full recovery. Thank you for your patience and understanding as we work through this.

  3. resolved Jun 13, 2024, 06:16 PM UTC

    We are pleased to inform you that the Instadebit transactions are now being processed successfully, and our services have returned to normal operation. Thank you for your patience and understanding during this time.

Read the full incident report →