Paramount Commerce experienced a major incident on June 12, 2025 affecting INTERAC®, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
INTERAC®
Update timeline
- investigating Jun 12, 2025, 07:05 PM UTC
We are investigating a service issue impacting a limited number of transactions. We've identified the root cause as a disruption with multiple cloud providers, and are treating this as a sev-1 incident. We understand this may be causing issues for a small number of our merchants, and we sincerely apologize for the disruption. Our team is working diligently to resolve the issue.
- monitoring Jun 12, 2025, 09:03 PM UTC
We can confirm that the impact has now been mitigated and we are actively monitoring the situation.
- resolved Jun 12, 2025, 10:14 PM UTC
This incident has been resolved. We are seeing normal flow as expected.