PAR Ordering incident
Limited service disruption: Currently under investigation. US Region
Resolved after 5 hours 19 minutes, affecting Ordering API, on June 5, 2024.
The issue affecting the US environment has been solved - It was caused by a 3P sending thousands of API calls and causing high CPU usage, but they've put in a fix and the service has been stable and back to normal.
Affected components
Update timeline
- investigating Jun 05, 2024, 04:19 PM UTC
We're investigating reports of a potential disruption of service. We're currently investigating and monitoring the possible issue. We apologize for any inconvenience that this may cause, we will update you as soon as we know more. Thanks for your understanding.
- investigating Jun 05, 2024, 04:40 PM UTC
We are responding to alerts of some services at operational thresholds. At this time, we are not observing any customer or guest impact. Online Order success rates remain above 99%. We will provide an update as soon as possible.
- resolved Jun 05, 2024, 09:38 PM UTC
The issue affecting the US environment has been solved - It was caused by a 3P sending thousands of API calls and causing high CPU usage, but they've put in a fix and the service has been stable and back to normal.
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