PaperCut incident

Intermittent issues with logging into (and ordering) on PaperCut Partner Portal

Major Resolved View vendor source →

PaperCut experienced a major incident on October 2, 2023 affecting Partner Portal (portal.papercut.com) and Order System (buy.papercut.com), lasting 10h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2023, 05:28 PM UTC
Resolved
Oct 03, 2023, 03:37 AM UTC
Duration
10h 9m
Detected by Pingoru
Oct 02, 2023, 05:28 PM UTC

Affected components

Partner Portal (portal.papercut.com)Order System (buy.papercut.com)

Update timeline

  1. investigating Oct 02, 2023, 05:28 PM UTC

    An issue has been identified with intermittent issues to our Partner Portal which resulted in degraded performance in placing orders and quotes in our order system. We are currently investigating.

  2. monitoring Oct 02, 2023, 05:29 PM UTC

    After initial investigation, the issue has since resolved itself - the problem occurred between ~1:30PM PDT to 3PM PDT. The underlying cause seems to be cloud infrastructure related and is currently being investigated.

  3. resolved Oct 03, 2023, 03:37 AM UTC

    This issue has now been resolved and has not occurred since.