PaperCut incident

PaperCut Hive - Konica Minolta - Unable to uninstall embedded software

Minor Resolved View vendor source →

PaperCut experienced a minor incident on October 17, 2023 affecting US hosting region - PaperCut Hive & Pocket, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2023, 12:44 PM UTC
Resolved
Oct 17, 2023, 01:55 PM UTC
Duration
1h 10m
Detected by Pingoru
Oct 17, 2023, 12:44 PM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Oct 17, 2023, 12:44 PM UTC

    We are currently investigating reports that a blank screen is displayed when attempting to uninstall the Konica Minolta full embedded app. We will provide a further update shortly.

  2. resolved Oct 17, 2023, 01:55 PM UTC

    The issue affecting the ability to uninstall the full embedded app on Konica Minolta has now been resolved. Customers should now be able to uninstall the full embedded app successfully. If you continue to experience any issues, please reach out to our support team: https://support.papercut.com.