PaperCut incident

PaperCut Pocket and Hive platform issues in AU datacenter

Critical Resolved View vendor source →

PaperCut experienced a critical incident on November 8, 2023 affecting US hosting region - PaperCut Hive & Pocket, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 10:41 PM UTC
Resolved
Nov 09, 2023, 12:45 AM UTC
Duration
2h 3m
Detected by Pingoru
Nov 08, 2023, 10:41 PM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

  1. identified Nov 08, 2023, 10:41 PM UTC

    We've identified an issue related to all services in PaperCut Hive / PaperCut Pocket AU datacenter customers. Our engineers are currently working with our cloud service provider to rectify the problem. We apologise to the customers affected.

  2. resolved Nov 09, 2023, 12:45 AM UTC

    Our services in our PaperCut Hive / PaperCut Pocket AU data center have now been resolved.